👑 The King of Times: Sovereign Returns Policy

Due to the exclusive nature and high value of our inventory, our policy is designed to protect the integrity, authenticity, and provenance of every timepiece.

I. 🛡️ Eligibility & Return Window

We enforce a strict return policy to maintain the quality of our collection.

  • Return Window: You must notify us and initiate the return process within 7 days of receiving your order. Requests made after 7 days cannot be accepted.
  • Condition: The watch must be unused and show absolutely no signs of wear, usage, scratches, or modification (including resizing or alterations).
  • Originality: The item must be returned with all original tags, inner and outer packaging, certificate of authenticity, and protective materials intact.
  • Proof: A receipt or proof of purchase is required.

II. 🎥 Mandatory Proof Requirement

To qualify for any return or exchange, you must provide the following:

  • A clear, continuous unboxing video from the moment the sealed package is opened.
  • Relevant photos clearly showing the issue (if applicable).

⚠️ IMPORTANT: Returns for damaged, defective, or incorrect items will not be accepted without the mandatory, continuous unboxing video.

III. 🚫 Non-Returnable Goods (Final Sale)

The following items are exempt from return or exchange:

  • Customized or engraved timepieces.
  • Sale Items (all items purchased during a promotional sale are Final Sale).
  • Items returned without original documentation or tags.
  • Gift cards & downloadable software products.
  • Perishable, intimate, or hazardous goods.

IV. 💸 Refunds & Exchanges

Exchanges

We only replace items if they are verifiably damaged, defective, or incorrect upon arrival (as confirmed by the unboxing video).

  • We will arrange a replacement of the same model (or equivalent value if unavailable).
  • Once verified, the replacement and shipping of your new timepiece will be at no additional cost.

Partial Refunds

A full refund will not be granted if the item is returned:

  • Missing components or parts due to customer error.
  • Opened media (CD, DVD, software, etc., if sold alongside the watch).

Refund Processing

If approved, your refund will be processed and a credit automatically applied to your original method of payment. Processing time is typically 7–14 business days after inspection.

V. 📝 How to Request a Return or Exchange

  1. Contact Us Within 7 Days: Email {email address} or contact us via [Your Support Number] (Phone/WhatsApp).
  2. Submit Proof: Attach the required unboxing video and order details.
  3. Await Approval: Our team will verify the claim and provide detailed return instructions.
  4. Ship Back: Mail the approved return to {physical address}.
    • Tracking: You must use a trackable courier service and purchase insurance. We do not guarantee receipt of uninsured returned items.
    • Shipping Costs: If the issue is our error, we will cover return shipping. Otherwise, the customer is responsible for shipping costs (deducted from the refund).

VI. 🎁 Gift Returns

Gift StatusOutcome (Once Return is Approved)
Marked as GiftYou receive a Gift Credit (via gift certificate).
Not Marked as GiftThe refund is issued to the original purchaser (gift giver).

🕰️ Shop with Confidence

Thank you for choosing THE KING OF TIMES. Your trust means the world to us—we are committed to ensuring your experience is as exceptional as the timepieces we offer.